Terms of Use

SkillGuardian is a trading name operated in the United Kingdom. We provide an online learning management system ("Platform") designed to support healthcare and social care organisations with staff training, competency tracking, and regulatory compliance.

Our registered office and principal place of business is in England. You can contact us at support@skillguardian.co.uk.

By accessing or using the Platform you confirm that you have read, understood, and agree to be bound by these Terms of Use ("Terms") and our Privacy Policy. If you are using the Platform on behalf of an organisation, you warrant that you have authority to bind that organisation to these Terms.

If you do not agree to these Terms, you must stop using the Platform immediately.

You must be at least 18 years old and legally permitted to work in the United Kingdom (or otherwise authorised by your employer) to use the Platform. The Platform is intended solely for professional training purposes within healthcare and social care settings.

• You are responsible for keeping your login credentials confidential and for all activity that occurs under your account.
• You must notify us immediately at support@skillguardian.co.uk if you suspect any unauthorised use of your account.
• You must provide accurate, complete, and up-to-date registration information and keep it updated.
• We reserve the right to suspend or terminate accounts that breach these Terms or where we have reasonable grounds to believe misuse has occurred.

You may use the Platform only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Platform in any way that violates applicable UK or EU law or regulation.
• Attempt to gain unauthorised access to any part of the Platform, its server, or any database connected to it.
• Transmit any unsolicited commercial communications or any material that is harmful, offensive, defamatory, or infringes any third-party rights.
• Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Platform without our express written permission.
• Reverse engineer, decompile, or disassemble any software forming part of the Platform.
• Impersonate any person or entity or misrepresent your affiliation with any person or entity.

Access to certain features of the Platform is available only under a paid subscription. Subscription fees, billing cycles, and renewal terms are set out on our Pricing page and in any Order Form agreed between us and your organisation.

• All fees are stated in pounds sterling (GBP) and are exclusive of VAT unless otherwise stated.
• Subscriptions auto-renew at the end of each billing period unless cancelled before the renewal date.
• We reserve the right to change our fees on reasonable notice. We will notify you at least 30 days before any price change takes effect.
• Refunds are handled in accordance with our Refund Policy and applicable consumer protection legislation.

All content on the Platform, including but not limited to course materials, text, graphics, logos, icons, images, audio clips, and software, is owned by or licensed to SkillGuardian and is protected by copyright, trade mark, and other intellectual property laws of England and Wales and international conventions.

We grant you a limited, non-exclusive, non-transferable licence to access and use the Platform content solely for your internal training purposes. No other rights are granted.

Where the Platform allows you to submit content (e.g. quiz responses, competency records), you retain ownership of that content. By submitting it, you grant us a worldwide, royalty-free licence to store and process it solely for the purpose of providing the service to you.

You warrant that any content you submit does not infringe the rights of any third party and complies with all applicable laws.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and our Privacy Policy. Where your organisation is the data controller and we process personal data on your behalf, a Data Processing Agreement is available on request.

The Platform and all content are provided "as is" and "as available" without warranty of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

Training content on the Platform is intended to supplement, not replace, formal clinical judgement, professional supervision, or regulatory guidance. SkillGuardian makes no representation that completion of any course satisfies any specific regulatory, professional, or statutory requirement. You remain responsible for ensuring compliance with all applicable legislation and professional standards.

To the maximum extent permitted by law, SkillGuardian shall not be liable for any:

• indirect, incidental, special, consequential, or punitive damages;
• loss of profits, revenue, data, goodwill, or business opportunity; or
• losses arising from your reliance on the accuracy or completeness of any course content.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under English law.

Our total aggregate liability to you in connection with the Platform shall not exceed the fees paid by you (or your organisation) in the 12 months preceding the event giving rise to the claim.

You agree to indemnify, defend, and hold harmless SkillGuardian and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with your breach of these Terms or your use of the Platform.

The Platform may contain links to, or integrations with, third-party websites and services. We are not responsible for the content, privacy practices, or availability of those third-party services and do not endorse them.

We may update or discontinue any part of the Platform at any time. We will endeavour to provide reasonable notice of material changes. We may also update these Terms from time to time. If we make material changes, we will notify you by email or by a prominent notice on the Platform at least 14 days before the changes take effect. Continued use of the Platform after the effective date constitutes acceptance of the updated Terms.

Either party may terminate access to the Platform in accordance with the subscription agreement. We may suspend or terminate your access immediately if you breach these Terms, if required by law, or to protect the security of the Platform or other users.

On termination, your right to use the Platform ceases immediately. Provisions that by their nature should survive termination (including intellectual property, disclaimers, limitation of liability, and governing law) will continue in full force.

These Terms are governed by the laws of England and Wales. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, except that you may bring proceedings in your local courts if required by applicable consumer protection legislation.

We aim to resolve disputes promptly and informally. Please contact us at support@skillguardian.co.uk before initiating formal proceedings.

If you have questions about these Terms, please contact: